If you have any concerns related to the products or services you received, please contact:
James Toothill, Complaints Officer
Western Surety Company
2100 – 1881 Scarth St
Regina, SK S4P 4K9
Phone: 1-800-475-4454
E-mail: jtoothill@westernsurety.ca
Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, (financial institutions), for compliance with federal consumer protection laws.
Financial institutions are legally required to have a complaint-handling process in place.
If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly.
If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the following External Complaints Body:
General Insurance Ombudservice (“GIO”). The GIO is a Canada-wide external independent body that can assist consumers with most complaints that consumers have been unable to resolve with their insurer.
GIO may be contacted by one of the following methods:
Telephone: 1-877-225-0446 (National Toll Free)
Mail: General Insurance Ombudservice
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Website: www.giocanada.org
If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
Website: www.canada.ca/fcac
Online Form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2
